Our contact centre is busier than usual due to a higher-than-normal number of parcels in our network. Please allow a couple of extra days for your deliveries and get support via our help centre. You can continue to track your parcels here or in the Yodel App.

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What do I need to bring with me to the depot?

You will need to bring the Yodel calling card that was left by the driver and one form of photographic ID e.g. passport or driving license. You must be aged 18 or over to collect your parcel from our depot.

If you need more information on your local depot, click here.

Related questions

Can someone else pick my parcel up from the depot?

Can I collect my parcel from a different depot?

How do I get in touch with Yodel to help with a complaint?

How to use Click & Collect

How do I rearrange my parcel delivery?

Tracking shows a missed delivery attempt but I was in. What do I do next?

What information do I need to provide when making a complaint?

Can I call the driver directly?

What is my parcel ID or tracking number?