Our contact centre is busier than usual due to a higher-than-normal number of parcels in our network. Please allow a couple of extra days for your deliveries and get support via our help centre. You can continue to track your parcels here or in the Yodel App.

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Tracking shows a missed delivery attempt but I was in. What do I do next?

Firstly check our tracking page to see if the parcel has been left with a neighbour or in a safe place. The driver will have left a calling card to let you know if this is the case.

If our driver has already attempted to deliver your parcel, you will be able to rearrange your delivery, using the details on the calling card you will have received.

If you have a green Yodel calling card, please text or call the driver on their mobile number, which is written on the card.

If you have an orange calling card, please use our tracking page to rearrange or collect your parcel.

If you don't get in touch, don't worry, our driver will attempt to deliver your parcel the next working day.

Related questions

How do I rearrange my parcel delivery?

My parcel has been delivered to the wrong address

Can your driver come back?

What if part of my delivery is missing?

There has been no tracking update for several days, what should I do?

What do I need to bring with me to the depot?

Can I track my return?

How do I return a parcel?

Can I call the driver directly?