Our contact centre is busier than usual due to a higher-than-normal number of parcels in our network. Please allow a couple of extra days for your deliveries and get support via our help centre. You can continue to track your parcels here or in the Yodel App.

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How do I rearrange my parcel delivery?

You may be able to reschedule your delivery to a different address, date or even arrange to collect from your local depot, whilst your parcel is on its way to you. Head to our tracking page, enter your parcel number and see what options are available to you.

If you are not able to rearrange during your delivery, you will need to wait for your driver to attempt to deliver your parcel, when you will receive a calling card detailing what steps you will need to take next:

If you have received an Orange calling card: Enter the 8 digit card reference number from the card, along with your postcode on our tracking page. If your parcel is able to be rearranged, you will see the options that are available to you.

If you have a Green Yodel calling card: Please text or call the driver on their mobile number, which will be written on the card for you. The driver's details will also be available on our tracking page. You won't be able to rearrange your parcel delivery on our tracking page if you have received a green card.

Related questions

Tracking shows a missed delivery attempt but I was in. What do I do next?

My parcel has been delivered to the wrong address

Can your driver come back?

Can I call the driver directly?

How will I know when my item has been returned?

What if part of my delivery is missing?

Can I track my return?

How do I return a parcel?

There has been no tracking update for several days, what should I do?