Our contact centre is busier than usual due to a higher-than-normal number of parcels in our network. Please allow a couple of extra days for your deliveries and get support via our help centre. You can continue to track your parcels here or in the Yodel App.

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Can I call the driver directly?

If your parcel is being delivered by one of our neighbourhood couriers, you will be able to call or text your courier prior to your delivery. Enter your parcel number on our tracking page to see if this option is available to you. 

If you have missed your delivery and have received a green calling card then the courier's mobile number will be written on the card for you to call or text to rearrange your delivery. Their number will also be available on our tracking page.

 

If you haven't been able to find what you have been looking for, get in touch with our Customer Service team via a channel that suits you

Related questions

Can your driver come back?

Can you leave my parcel in a safe place?

If I’m not in, what will happen to my parcel?

There has been no tracking update for several days, what should I do?

What do I need to bring with me to the depot?

What is my parcel ID or tracking number?

I visited the Yodel Store and could not collect my parcel

Can I get a delivery time window?

What if part of my delivery is missing?