Our contact centre is busier than usual due to a higher-than-normal number of parcels in our network. Please allow a couple of extra days for your deliveries and get support via our help centre. You can continue to track your parcels here or in the Yodel App.

If I’m not in, what will happen to my parcel?

What options do I have to manage my parcel delivery?

Depending on the service your sender has used, you may be able to amend your delivery details before your delivery is attempted by our driver. Head to our tracking page and see what options are available to you or download the Yodel Parcel Tracker app and set delivery preferences for all deliveries in case you’re out – you can even upload a photo of your preferred safe place to send to the driver.