Our contact centre is busier than usual due to a higher-than-normal number of parcels in our network. Please allow a couple of extra days for your deliveries and get support via our help centre. You can continue to track your parcels here or in the Yodel App.

Can I get a delivery time window?

This depends on the service your sender has chosen

Some of our services offer a two-hour delivery window. If you do have a two-hour window you will be notified by text and/or email on the delivery day. If not, you currently cannot upgrade your delivery service but don't worry, your parcel should reach you by 9pm on or before your expected delivery date.

When you download the Yodel Parcel Tracker app, you'll get a two-hour delivery window on every parcel delivered to a door. You can also manage all of your parcels and track your deliveries in the app - don't miss out.

Please note: Our delivery hours are temporarily extended to 10pm until after the festive period.