What information do I need to provide when making a complaint?

When you get in touch with our Customer Service team, you will need to have:

• Your parcel tracking number
• The parcel recipient's full name
• The parcel's delivery address
• A preferred contact number and email address for us to contact you

Alternatively if you are looking to track your parcel you can visit our tracking page of our website, you’ll need your tracking number and your delivery postcode. You can also get delivery updates on the go by downloading the tracking page Yodel app