Is there a cost to exchange a parcel?
This will depend on your sender. You will need to get in touch with your parcel's sender to find out if there is a cost for this service.
Our contact centre is busier than usual due to a higher-than-normal number of parcels in our network. Please allow a couple of extra days for your deliveries and get support via our help centre. You can continue to track your parcels here or in the Yodel App.
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