Our contact centre is busier than usual due to a higher-than-normal number of parcels in our network. Please allow a couple of extra days for your deliveries and get support via our help centre. You can continue to track your parcels here or in the Yodel App.

How long will my exchange take?

That depends on your sender

Your return should reach the sender within a couple of days. You can track your return's progress using the tracking number that is on the label the driver will give you to attach to your return, through entering it on our tracking page.