How to exchange a parcel?
Your sender will provide all of the information you will need to arrange a parcel exchange with us. The label you will need to attach to your exchange will be provided to you by our driver when the exchange is made.
Our contact centre is busier than usual due to a higher-than-normal number of parcels in our network. Please allow a couple of extra days for your deliveries and get support via our help centre. You can continue to track your parcels here or in the Yodel App.
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