We're sorry that your parcel has arrived damaged. In this instance, you'll need to get in touch with the sender.
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I visited the Yodel Store and could not collect my parcel
Our top tips on what to do if you visit a Yodel Store and your parcel cannot be found.
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Do I need to have a printer to use Return to Yodel Store services?
No need to own a printer to return using Yodel! Find out here how to print in store if you cannot print your label yourself.
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How do I get the collection code to collect my parcel?
You will need your collection code to obtain your parcel. It acts as a form of security and the storekeeper can only hand a parcel over to you by either scanning or typing in this code. To get your collection code follow the link below.
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Download The Yodel App Today!
Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to
We're sorry that your parcel has arrived damaged. In this instance, you'll need to get in touch with the sender.
Read more
I visited the Yodel Store and could not collect my parcel
Our top tips on what to do if you visit a Yodel Store and your parcel cannot be found.
Read more
Do I need to have a printer to use Return to Yodel Store services?
No need to own a printer to return using Yodel! Find out here how to print in store if you cannot print your label yourself.
Read more
How do I get the collection code to collect my parcel?
You will need your collection code to obtain your parcel. It acts as a form of security and the storekeeper can only hand a parcel over to you by either scanning or typing in this code. To get your collection code follow the link below.
Read more