Our contact centre is busier than usual due to a higher-than-normal number of parcels in our network. Please allow a couple of extra days for your deliveries and get support via our help centre. You can continue to track your parcels here or in the Yodel App.

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My parcel arrived damaged

Please contact the company who sent you the item

Firstly, we are sorry that your parcel has arrived damaged.

In this instance, you will need to contact your sender who can arrange for a replacement item to be delivered to you. 

Related questions

What if part of my delivery is missing?

My parcel was returned to sender due to damage

My parcel has been delivered to the wrong address

How do I rearrange my parcel delivery?

Why is there no tracking against my parcel?

What is my parcel ID or tracking number?

Tracking shows a missed delivery attempt but I was in. What do I do next?

How do I get in touch with Yodel to help with a complaint?

There has been no tracking update for several days, what should I do?