Our contact centre is busier than usual due to a higher-than-normal number of parcels in our network. Please allow a couple of extra days for your deliveries and get support via our help centre. You can continue to track your parcels here or in the Yodel App.

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I visited the Yodel Store and could not collect my parcel

If the tracking shows that your parcel has been delivered, but the Yodel Store cannot find it, please follow these top tips before you contact us:

Top tips

  • Check your text message/email to be sure that you are at the correct store.

  • Tell the shopkeeper which retailer has sent the item and when you were sent the text message/email to say it arrived.

  • Describe the item's packaging type (for example – plastic bag from a retailer and the colour/design.

  • If known, describe the size, shape and weight of the item.

  • Ask the shopkeeper to have a good search in any other storage places they may use.

    • For queries about Yodel Direct, please visit the Yodel Direct Webchat here.

Related questions

I went to collect my parcel, but was told it was never delivered to the store

Live Chat

Talk to one of our customer services team.

Mon - Fri
08:00 – 20:00
Sat
08:00 – 18:00
Sun
09:00 – 17:00