My parcel has had the wrong label attached at the Yodel Store

Firstly, ensure that the item you're sending or returning is linked to the barcode you're using in store. If you've followed this process, and the storekeeper has attached the wrong label to your parcel when you've printed the label in store, you will need to contact the marketplace or the retailer that you have used relating to your order.

Marketplaces

You can quickly and easily contact Vinted here. You can also get support through the Vinted help centre over on their app. Likewise, you can contact eBay here or through their app. If your query relates to another online marketplace, these details should usually be available online.

If you’ve sent multiple parcels, ensure that you reference this during your query.

Retailers

Contact your retailer directly and provide the relevant order information. Take a look at the retailers we work with for Return to Yodel Store services here.

Yodel Direct

If your query relates to a Yodel Direct order, contact the team here.