Our contact centre is busier than usual due to a higher-than-normal number of parcels in our network. Please allow a couple of extra days for your deliveries and get support via our help centre. You can continue to track your parcels here or in the Yodel App.

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I received an email to say my parcel is now in store to collect, but I have no collection code

You can get your collection code on our website, just click here to search for yours now. Please note that you will need to provide the email that you used during the order process.

If you’re still having issues, you can contact our Live Chat team and we will provide you with this information.

If your query relates to a Vinted parcel, and you are an iOS user, you may have automatically signed up for Vinted with your Apple ID. Please ensure that you have checked your Apple ID email, as your collection code may have been sent to this email.

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