Our contact centre is busier than usual due to a higher-than-normal number of parcels in our network. Please allow a couple of extra days for your deliveries and get support via our help centre. You can continue to track your parcels here or in the Yodel App.

Can I redirect my parcel to a Yodel Store?

Yes, you can have your parcel delivered to a Yodel Store in your Inflight options. If this option is available for your parcel, you’ll be able to select this in your parcel tracking. You'll also be notified in your delivery emails if your parcel can be delivered to a Yodel Store.

You can select this option from the moment the parcel reaches our network, right through to 30 minutes before your parcel is due to be delivered. So, why deliver your parcel to a Yodel Store?

  • If you’re not going to be in, our Yodel Store network is the ideal place to have your parcel delivered to
  • Our Yodel Stores are open late and on weekends, and we’ll hold your parcels for 10 days
  • We have thousands of Yodel Stores to choose from
  • Collect your parcel when it suits you, meaning your deliveries work around you and your schedule
  • Yodel Stores are secure, safe and convenient locations for picking up your parcels
  • Yodel Stores have huge capacity so if you have multiple orders we will be more than happy to look after these whilst you are busy

I am due a delivery, can I select Redirect to Yodel Store?

Enter your tracking information here and select your Inflight options to see if we can deliver your parcel to your selected Yodel Store.

As with all of our deliveries, you’ll get end-to-end tracking, plus we’ll notify you when your parcel has arrived in your chosen Yodel Store.

How does Redirect to Store work?

In your parcel tracking, we offer you the choice to redirect your parcel to a Yodel Store that works for you.

Convenient collection for when your plans change

At Yodel, we understand that our customers are busy, plans change and that convenience is key. That’s why redirecting your parcel to a Yodel Store can work for you if…

  • You’re working early or late, and you can collect your parcel when you like
  • You’re busy, and you’re not going to be home
  • Plans have changed, and you need that extra flexibility
  • It’s more convenient for you to pick up your parcel from a Yodel Store
  • You’ve made a last minute purchase when you’re away from your area or out of the country