Our contact centre is busier than usual due to a higher-than-normal number of parcels in our network. Please allow a couple of extra days for your deliveries and get support via our help centre. You can continue to track your parcels here or in the Yodel App.

✕

Why has my parcel been sent to a different Yodel Store?

On occasion our stores may be unable to accept all parcels and our drivers will consider a nearby alternative. If this happens we will update you when the parcel is delivered with the new store details. We are sorry for the inconvenience this may cause, usually this is a better option for our customers than sending the parcel back to the retailer.

If you require further information please contact us using the form below:

Related questions

I visited the Yodel Store and could not collect my parcel

How to change the delivery address for your Deliver to Yodel Store parcel