Our contact centre is busier than usual due to a higher-than-normal number of parcels in our network. Please allow a couple of extra days for your deliveries and get support via our help centre. You can continue to track your parcels here or in the Yodel App.

How do I set up a Yodel account and set delivery preferences for all deliveries

You can set up your Yodel account either on the website or by downloading and using the Yodel Parcel Tracker app is really easy simply click here and download the app. You can then store information about your delivery addresses, including preferred safe place and neighbour to deliver to. You can even tell us which neighbours to avoid. Once you have entered these details, you don’t need to enter them again. We will follow these instructions for every parcel that you have delivered to the delivery addresses you have setup.