News, blogs & press releases

Our most recent shopper survey shows Singles' Day could be the next online retail trend to extend the festive season and offer UK retailers a pre-Christmas boost

Voice of the Customer specialists Maru/edr and UK parcel carrier Yodel were declared UK Customer Experience Awards’ Silver winner in the ‘Best Transport and Logistics’ category last week

Parcel carrier releases new features which allow customers to change delivery options up to one hour before the delivery is due

The parcel carrier is celebrating the six millionth response to its ‘Have Your Say’ customer survey.

CollectPlus, Yodel’s store-based delivery and returns service, is processing and delivering around 5,000 parcels back to House of Fraser customers free of charge.

Parcel carrier shortlisted for awards across Logistics, Customer Experience, IT and HR

Five years after its launch, Our award-winning customer feedback programme has evolved and continues to influence the way we deliver. The survey has already won multiple awards and the evolved programme is nominated once again.

20 professional race teams, including 2018 Tour de France winner Geraint Thomas and Giro d’Italia winner Chris Froome, will be taking part and will be relying on Yodel to keep it moving at every stage of the tour.

Parcel carrier Yodel today announced that its customer feedback programme, Have Your Say, has been shortlisted for the UK Customer Experience Awards.

Customer expectations are evolving at a rapid pace and it can be challenging to stay ahead of them. If you don’t know what makes for a truly satisfying customer experience, you can’t deliver it and your net promoter score will suffer as a result.