Our contact centre is busier than usual due to a higher-than-normal number of parcels in our network. Please allow a couple of extra days for your deliveries and get support via our help centre. You can continue to track your parcels here or in the Yodel App.

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My parcel has had the wrong label attached at the Yodel Store

Firstly, ensure that the item you're sending or returning is linked to the barcode you're using in store. If you've followed this process, and the storekeeper has attached the wrong label to your parcel when you've printed the label in store, you will need to contact the marketplace or the retailer that you have used relating to your order.

Marketplaces

You can quickly and easily contact Vinted here. You can also get support through the Vinted help centre over on their app. Likewise, you can contact eBay here or through their app. If your query relates to another online marketplace, these details should usually be available online.

If you’ve sent multiple parcels, ensure that you reference this during your query.

Retailers

Contact your retailer directly and provide the relevant order information. Take a look at the retailers we work with for Return to Yodel Store services here.

Yodel Direct

If your query relates to a Yodel Direct order, contact the team here.

Related questions

I received an email to say my parcel is now in store to collect, but I have no collection code

I went to collect my parcel, but was told it was never delivered to the store

I visited the Yodel Store and could not collect my parcel

There has been no tracking update for several days, what should I do?

Why has my parcel been sent to a different Yodel Store?

Do I need to have a printer to use Return to Yodel Store services?

I have returned a parcel, but have not received my refund

How does Deliver to Yodel Store and Return to Yodel Store work?

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