Our contact centre is busier than usual due to a higher-than-normal number of parcels in our network. Please allow a couple of extra days for your deliveries and get support via our help centre. You can continue to track your parcels here or in the Yodel App.

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Can I give you extra information to help you deliver my parcel?

If our driver might need a little extra help to deliver your parcel, you can let us know via the additional notes section within the Yodel Parcel Tracker app. Download the app and you can pass over information such as:

Secure gate access codes

Communal living access codes

Directions to find your property/ door

Additional special instructions to aid you to answer the door, such as knock louder or to wait a little longer at the door

Related questions

Can I see my Click & Collect and Return to Store parcels in My Account?

Do I need to interact with the Yodel app for every parcel?

What happens when I set a default delivery preference in the Yodel Parcel Tracker app or My Account?

Can I redirect my parcel to a Yodel Store?

There has been no tracking update for several days, what should I do?

Can I track my return?

I visited the Yodel Store and could not collect my parcel

Parcel size guide

Can you leave my parcel in a safe place?