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Pre-loved Christmas presents continue to surge in popularity with almost half (44%) of online shoppers turning to marketplaces for gifts this festive season, according to a survey of more than 50,000 online shoppers by parcel carrier Yodel.

Here at Yodel, we’re aware that some customers need additional support, so we have trained & supported the team at Webhelp to provide additional help & assistance to vulnerable customers during their delivery experience. Through our Live Chat & voice services, our team have implemented a process that enables agents to identify individuals who may require extra assistance.

Summary – Growing investment with record volumes achieved

Millions of thrifty Brits are reselling unwanted Christmas presents on marketplaces like Vinted and eBay to help with the rising cost of living, according to new research from independent parcel carrier Yodel.

Independent parcel carrier, Yodel, is experiencing a surge in volumes this June due to people ordering more garden furniture and Father’s Day gifts.

Owain Comfort, Head of Design & Development at Yodel talks about the future of cargo bikes and how it all first began.

Independent parcel carrier Yodel has seen pet food deliveries more than double since 2018, as UK consumers turn to online deliveries as a more convenient way to care for their pets.

Following strong growth in the first half of FY22, UK independent parcel carrier, Yodel, has announced two new appointments to its leadership team to support further operational development across the business.

As risk of cost of living crisis begins to bite, Brits still plan to indulge on Valentine’s Day

With the UK’s retail giants reporting dramatic growth in online sales over Black Friday, our online shopper survey reveals the customer experience behind the headlines