Farnsworth Newsagents in Newport, Isle of Wight, has beaten more than 6,000 stores across the country to win Yodel’s Store of the Quarter award. The store handled over 22,000 parcels in the last quarter to claim the national accolade for outstanding customer support and service to the local community.
Independent parcel carrier Yodel’s ‘Store of the Quarter’ awards recognise the highest service levels and customer satisfaction across its Deliver to Yodel Store network of newsagents, convenience stores, petrol stations and supermarkets. The service allows customers to have their parcels delivered to local Out of Home locations for collection at a time that suits them.
Celebrating its 50th year of trading this year, Farnsworth Newsagents is run by Sam Thomas and his family, who have run the store since its opening in 1974.
Local driver Phil Best, who regularly delivers and collects hundreds of parcels each day on his route, was also selected for the Driver of Quarter Award, which recognises drivers for their high delivery rates and customer service. Best has worked in partnership with Yodel for almost 12 years, working for Yodel’s delivery partner on the Isle of Wight, Isle of Wight Distribution.
Yodel has recently seen a rapid and sustained growth in customer-to-customer parcel volumes as a result of a rise in people buying and selling on marketplaces like Vinted and eBay. Its network of shops across the country means over 35 million people in the UK live within a kilometre of a pickup and drop off point. Sam Thomas, Farnsworth Newsagents said: “We all feel incredibly proud to have been recognised with a Store of the Quarter award. Supporting people in the local area is at the heart of what we do, especially in such a tight knit community, and we’re grateful to each of our customers for helping us to achieve this recognition.”
Liam Rogan, Out Of Home Director at Yodel, said: “At Yodel we’re constantly amazed by the dedication of the over 6,000 stores in our network across the UK, alongside our regional drivers. Farnsworth Newsagents have proven their importance to the local community and have delivered a service that goes above and beyond for customers, delivering efficiency and convenience. We’re delighted to be awarding them with the Store of the Quarter award for their outstanding work so far this year, as well as commending the efforts of driver Phil Best.”