We're delighted to continue bolstering client partnerships with New Look contract extension
We're thrilled to share the news of our contract extension with New Look, following a strong year of growth.
The extension means we will continue to support New Look to provide an excellent customer experience through our next day home delivery and 48-hour Click and Collect services. We have helped deliver millions of parcels on behalf of New Look since working together in 2021.
This latest extension follows a number of new client wins and contract renewals announced by us this year, and since the partnership began with New Look, we have delivered nearly six million parcels to date.
Mike Hancox, CEO of Yodel, said: “We are excited to continue our partnership with one of the biggest names on the British high street who retain a strong share in the market. We have built a strong partnership with New Look since 2021 and we look forward to continuing working with them.”
Becky Pallas, Logistics and Supply Chain Director of New Look, said: “Over the last 2 and a half years Yodel has proved itself to be a strong next day delivery carrier. Our Service Level Agreement and customer satisfaction scores have been brilliant, and Yodel has helped us deliver a high volume of orders. We are pleased to extend our contract with Yodel and to keep working with them to offer the best possible delivery experience for our customers.”