November 14 2018

South Yorkshire convenience store and Yodel driver win CollectPlus award

- Budgens convenience store in Barnsley named as CollectPlus’ ‘Store of the Quarter’

• Yodel driver Stewart Colville named as ‘Driver of the Quarter’ for outstanding customer service

A Budgens convenience store in Barnsley, South Yorkshire, has been awarded the title of the UK’s best CollectPlus store in the brand’s quarterly awards programme. The store achieved its top ranking by offering outstanding customer service to the local community.

CollectPlus has also awarded one of the drivers from its sister company, Yodel, with the accolade of ‘Driver of the Quarter’. Stewart Colville, from Yodel’s Leeds customer delivery depot, has been part of the Yodel team for 15 years, and has been recognised for his efficiency in delivering parcels and providing great customer service to the Budgens store in Barnsley along with the other stores that he visits each day.

The ‘Store of the Quarter’ award recognises excellent customer satisfaction and service levels from across the CollectPlus network of over 7,000 newsagents, convenience stores, petrol stations and supermarkets.  The Budgens convenience store has been a vibrant hub of the local community for 30 years and has been part of the CollectPlus network since 2013.  Outperforming over 7,000 stores nationwide, the store achieved an impressive customer feedback rating of 4.93/5from July to September this year.

CollectPlus, the UK’s largest independent store-based delivery and returns service, enables shoppers to conveniently collect online purchases and return unwanted items from more than 360 retailers. The CollectPlus network has evolved to incorporate over 7,000 locations across the UK and continues to expand.

Commenting on their award win, Ron Ford, store manager of the Budgens convenience store, said:“When I received the call about being awarded Store of the Quarter I was speechless, but it was an extremely nice and welcome surprise! I’m so grateful for the award as it shows that our hard work has paid off. I’m proud of the team and can’t wait to see what our CollectPlus partnership has in store for us.”

Neil Ashworth, CCO of Yodel and CEO of CollectPlus, said : “Ron and his colleagues provide an excellent example for the rest of our 7,000 stores across the UK, and we are proud to be awarding them with the Store of the Quarter award. I’m also very delighted to award Stewart with the ‘Driver of the Quarter’ title; his performance and dedication to providing outstanding service for our clients is exemplary.”

CollectPlus is committed to offering a unique selection of delivery options to all customers across its UK network. Highlighting its customer-centric approach and passion for creating seamless delivery experiences, CollectPlus received its highest customer satisfaction rating in YouGov’s BrandIndex Satisfaction survey in 2017.