Problems or Complaints

Firstly we would like to apologise if you are disappointed by the service you have received. We want to do our best to help you. So we can get a better understanding of your issue, please get in touch with one of our helpful Customer Service advisors via Webchat or Call Us.

Following this, our team will be able to support you and advise you on the next steps that you will need to take.

As part of our investigation we may need to speak with our colleagues at your local Yodel depot, which may mean we are unable to provide you with an immediate answer to your query. We will always get back to you as quickly as possible but during busy periods this can take up to a few days.

If you have a delivery that is in-progress and depending on the service your sender has used, you may be able to amend your delivery details before we attempt to deliver your parcel.

Head to our tracking page and see what options are available to you.