It's time to challenge the old way of thinking
The way people shop has changed. There's now more choice and personal service than ever before. That's why Yodel think it's time for delivery services to behave in a different way too.
Take a look at our retailer and shopper insights below.
Microsellers: A Guide to Second-Hand selling
We’ve uncovered over 14 million people are open to selling second-hand items online in the future.
Whether selling second-hand items online is a side hustle, or a fully-fledged small business, there are now almost 30 million ‘microsellers’ across the UK, with Brits earning an incredible £7 billion annually through online marketplaces.
To novices, the prospect of selling second-hand online can seem daunting. From setting up profiles and understanding your market to navigating packaging and deliveries, there are several steps and considerations to making a success of it.
Are you creating promoters?
How to achieve NPS enhancing customer satisfaction.
Our customer insights programme is helping us work in partnership with retailers to drive their NPS scores up.
Our research has unearthed the formula for success, want to find out what it is?
Now this is interesting
How customer focused returns can drive loyalty and positive ROI.
Returns channels, cost and time to refund all have a real impact on customer experience and conversion, and new convenient models like ‘try before you buy’ are shaking up the status quo. Here, we explore the factors impacting this fast-growing market.
Just what you've been looking for
We know what shoppers will pay for annual delivery.
Our research shows that, for retailers to attract customers to annual delivery subscriptions, a price point of £9.99 will drive the most interest and highest subscription revenue.
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