Xperience provides a retailer branded customer journey that gives a seamless customer experience from order through post delivery.
Xperience is the integrated, retailer branded delivery experience from Yodel
Xperience is a service enhancement that provides a branded customer journey with functionality that will provide a seamless experience form order through post delivery - driving improved communication and increased satisfaction.
Xperience delivers real time data exchange between Yodel and the retailer, fully branded communications and a dedicated proactive customer service.
- Integrated parcel tracking API to remove 'information blackout'
- Retailer branded customer messaging - sms and email
- Retailer branded 'Have Your Say' customer feedback survey
- Dedicated service desk, proactive reporting and real time data
- Delivery and returns