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Yodel clarifies driver 'christmas present' throwing video

We are aware of a video circulating on social media which shows a company unloading their vehicle and throwing parcels into a Yodel branded van. 

We would like to stress and reassure our customers that our investigations show that the company shown is handling light foam cushions and fold out beds. No items were damaged.

Our own colleagues are trained to never throw a parcel, and any allegation of this nature is treated very seriously and appropriate disciplinary action taken.


Update: 20th December

A statement from our Client Boxify:

We would like to confirm that the video showing a member of our staff transferring foam filled cushions from one of our vehicles onto a Yodel vehicle did not result in any damage to products.

The items we supply to other businesses are filled cushions and soft furnishings which are very light weight and are hand loaded onto vehicles all year round with no chance of damage.

However, we would not like to see products being handled in a rough manner and as a result we have disciplined the temporary member of staff involved and asked the despatch manager to review loading procedures and to retrain any members of staff involved in loading to be more careful in future.

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