How customer focused returns can drive loyalty and positive ROI
5 key facts about returns
1. 90% of online shoppers would shop more frequently with a retailer that offered refund at point of return.
2. 80% identify choices in returns channels as an important factor.
3. 75% of 35-44 year olds are interested in a 'try before you buy' model for their online purchases.
4. 45% of online shoppers have abandoned a purchase online because of a lack of choice of returns channels.
5. 38% of online shoppers prefer collect from home.
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