Parcel volumes increase 11% year on year
To cope with the increased demand, we have made key investments in our business, including;
Since our launch we have opened seven new, strategically sited, ‘super’ service centres in Alfreton, Farnborough, Northampton, Livingston, Selby, Waltham Cross and south east London. Each centre has been chosen for proximity to major motorways and town centres to enable us to run our deliveries efficiently. This has also created hundreds of new jobs, from drivers to support workers. .
Investment in our vehicles is essential to the smooth running and efficiency of our business. We have focused on investing in eco-start Mercedes, which have a greater fuel economy and help to reduce our carbon footprint. We have also added double deck trailers and more Yodel branded vehicles to our fleet.
Every year we continue to develop our IT and increase our levels of innovation. Our website and consumer-facing communication have been a key focus for us and the improved information is helping to reduce the number of queries into both our and our clients’ contact centres.