Read what our clients have been saying about us.
Feedback is a key measurement of success and a way for us to identify areas for improvement. Our 'Have Your Say' customer satisfaction survey drives change throughout our business. Below is just some of the feedback we have received from our clients.
Yodel have always been the best carrier at delivering our products.
‘Yodel have always been the best carrier at delivering our products.
We see a very low number of damages that have decreased continuously throughout our relationship, which were enabled with the help and support of Yodel’s operational team and our account manager.
We have an evolving and honest, developing relationship, which enables us to work together to improve the service we provide our customers’
Andy Hawker
Head of Logistics, Laithwaite's Wine
Yodel worked with us to create a suite of delivery options to suit our shoppers' needs.
"Yodel worked with us to create a suite of delivery options that suit our shoppers. Through collaborative working, we were able to implement scalable operational strategies that benefit our business and our customers as we grow.
Yodel have consistently exceeded expectations through proactively suggesting new ideas and approaches that we can take advantage of including process changes that tails.com could implement to allow for a smoother experience and improved customer service for our shoppers.
Having access to Yodel’s Have Your Say programme allows us to monitor that our customers are consistently receiving the best possible experience from the partnership".
Caroline Curtis,
Supply Chain Manager at tails.com.
SweetSpot, the organisers of the Tour of Britain, Women's Tour and Tour Series, needed a relaible delivery partner to deliver every stage of each tour
“We’re delighted to be working with Yodel. They have been our long-standing logistics partner and without their support and expertise we simply wouldn’t be able to run our premier sporting events. The role they play in moving hundreds of tonnes of equipment around the country is vital.
Yodel has been supplying logistics for our races, including the Tour of Britain, the Women’s Tour, Tour Series and Tour Ride, since 2010. For a single event, such as Tour of Britain, they will transport over 12,000 items, including hospitality and safety equipment, the all-important finishing line gantry and winners’ podium, as well as the teams’ apparatus.
Our events attract the world’s elite cycling teams, including the likes of Mark Cavendish and Geraint Thomas, and are televised around the world each day. We need a reliable logistics partner to make it happen, and we have that in Yodel.”
Mick Bennett,
Race Director at SweetSpot Management, organisers of Tour of Britain
In 2015, after probably one of the hardest peak seasons encountered, we quickly realised we needed another UK carrier to work alongside us to ensure our customers receive a good delivery service.
In 2015, after probably one of the hardest peak seasons encountered, we quickly realised we needed another UK carrier to work alongside us to ensure our customers receive a good delivery service.
After meeting with various carriers we opted for Yodel because of the team's attention to detail and understanding of our customers' needs.
When we partnered with Yodel in April 2016 we quickly noticed that deliveries were more than meeting our expectations, which in turn resulted in less customer contact due to Yodel's excellent tracking detail.
We have the full support of the Yodel customer services team, which really helps our own customer services department deal with any queries that we receive.
All collection times have been met with no real issues and we have had excellent support throughout our peak period even at times when we thought this was not possible.
Yodel is always looking at ways to improve our delivery and support us 100%.
Our account manager is always on hand and no task is too big or small.
Liz Edden, Internet Manager, Footasylum
Yodel’s innovative approach to finding solutions for today’s busy shopper helps to keep us ahead of the pack.
"As the UK’s second largest pureplay etailer, we know that a positive delivery experience is vital to ensuring customer loyalty. Yodel’s innovative approach to finding solutions for today’s busy shopper helps to keep us ahead of the pack as we strive to become a world class digital retailer."
Chris Haighton,
Head of Customer Service Transformation, Shop Direct