Privacy
Policy
WHO WE
ARE
"Yodel" is a trading name of Home
Delivery Network Limited and its associated companies including
Parcelpoint Limited, NewCo Limited, HDN (NI) Limited and
Yodel Transport Limited. References to "the Website" are to
www.yodel.co.uk
WHAT INFORMATION WE COLLECT
AND HOW
The information Yodel collects via
the Website may include:
-
Any personal details you provide to Yodel, such as
name, address, telephone number, email address
etc.
-
Your IP Address. This is a string of numbers unique to
your computer that is recorded by Yodel's web server when you
request any page or component on the Website. This information is
used to monitor your usage of the Website.
-
Data recorded by the Website, which allows Yodel to
recognise you to optimise the session performance. Such data is
recorded locally on your computer through the use of cookies. These
cookies are not persistent and do expire when you leave the Website
or after 10 minutes of inactivity on the website. No personally
identifiable information is stored in any of the cookies
used.
-
Yodel also utilises Google Analytics to track visitors
to the Website for statistical purposes. Google Analytics uses a
persistent cookie that is valid for up to 2 years. This cookie does
not contain any personally identifiable information, but does
create a unique identifier to track the number of subsequent visits
to the Website.
-
Most browsers can be programmed to reject, or warn you
before downloading cookies, information regarding this may be found
in your browsers 'help' facility. Please note that if you do reject
cookies it may adversely affect your use of the Website. Find out
more on cookies here.
WHAT WE DO WITH YOUR
INFORMATION
Any personal information Yodel
collects from the Website will be used in accordance with the Data
Protection Act 1998 and other applicable laws. The details Yodel
collects will be used:
-
To process your order and to provide after sales
service. Yodel may need to pass the information it collects to
other companies or organisations to supply or deliver products you
have purchased or to provide after-sales service or for
administrative purposes. Yodel may use third parties to carry out
certain activities, including but not limited to processing and
sorting data, monitoring how customers use the Website and issuing
e-mails for Yodel. Third parties will not be allowed to use your
personal information for their own purposes.
-
To offer you additional products and services with your
consent. In certain cases Yodel may use your email address, home
address, telephone number and mobile telephone number to send you
information on Yodel's other products and services. In such a case
you will be offered the option to opt in or opt
out.
-
To disclose information about you to any relevant
regulator if they require it or to anyone else if there is a legal
duty to do so.
YOUR
RIGHTS
You have the right to request a copy
of any information that Yodel currently hold about you. In order to
receive such information please send your contact details including
address and payment of £10 to cover administration expenses to the
following address: Head of Information Security, Yodel, Atlantic
Pavilion, Albert Dock, Liverpool L3 4AE.
OTHER
WEBSITES
This privacy policy only covers this
website. Any other websites which may be linked to by this website
are subject to their own policy, which may differ from Yodel's
policy.