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We are getting ready for the launch our new Inflight features, giving shoppers enhanced delivery options

Our exciting, new Inflight product, which will transform shoppers’ delivery experiences, is due to launch later this year and right now we’re developing and testing our new tracking site in readiness.

We want to ensure that we are ready to support the new features and in the run up to the launch of Inflight, our customer facing tracking pages will be undergoing a makeover and have already taken on a brand-new look. 

During this period, your shoppers will still have access to the same great features, including Parcel Countdown, Text or Call Your Driver and for those that are on the Xpect service the two-hour delivery window is still available. Shoppers can already see two of our new options that will be offered as part of the inflight product - Nominate a Safe Place and Leave with Neighbour, but there are a host of new features that will appear on screen over the next few months, including a driver map available for those on the Xpect service.

Inflight will enable all customers to control their delivery at every step, offering them the option to amend their delivery preferences right up to the point of delivery. A huge range of inflight options to choose from will mean shoppers will be able to receive their parcels where and when it suits them.

Shoppers will be able to choose a nominated safe place for drivers to leave their parcel, choose a preferred neighbour to accept a delivery, nominate a new day for delivery, or even change the delivery address.  Shoppers heading on holiday can choose to have the parcel held until they return or can even select a neighbour to avoid. Shoppers will even be able to select to send their parcel to their local Collect Plus store, taking advantage of the 7,500-store network across the country

Our new look is completely focused around the customers experience and has been informed and inspired by the insights we’ve gained from our shopper surveys, user experience testing and customer feedback, helping us to create the very best user experience possible.

We look forward to spreading our wings and launching Inflight later this year. We know you’ll be as excited as we are about the new range of options that customers will be able to choose from, and we want to ensure that you’re with us on the journey.

Get in touch to learn more about Inflight’s features and how will be able to choose their own delivery options, improving their online experience.

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